Here at MED Xpert Services, we don’t compromise on essential qualities of a biller. The lifeline of our business rotates around behavior of a biller. Others hire them just for billing but we hire them and train them in all important aspects of business.
Internal and external communication with responsibility and entrepreneurship in handling every new or unexpected situation, remaining calm, eating good and living healthy and keeping a balance between life, family and work are part of our training materials and it is not hard for us, not at all. It looks complicated but our best practices handle every complication very calmly because our rules of engagement rotate around that perception of understanding others and remaining prepared for any unexpected situation.
A biller will never call him or herself a perfect biller. Because every situation has its own leaps and bounds and learning continuously is the name of the game. Many times when our billers run into a problem, like figuring out what would be the most suitable CPT to match with a Dx code lying in a long list of diagnosis, he is expected to perform some certain best practices that we teach them and they work very well.
Essentially our biller is motivated, focused, analytic, problem solver and open communicator. Many times, he/she is expected to think out of the box. Having grip in all types of communications in a must. Overall a clam person can become a good biller.